We’ve spent countless hours developing and refining our products - we know you’ll love them. However, we understand this might be your first time buying from us. We want you to feel 100% comfortable in your purchase, so your order is covered in-full by our Happiness Guarantee.

D'Artisan Shoppe wants you to be completely and perfectly satisfied, and that is why we offer a 30-day money back guarantee from the date you ordered your product(s). Now don't get me wrong, we'd love to know why you didn't like it, but only if you are willing to tell us. Otherwise, it's 100% satisfaction guaranteed return. No questions asked.

If you aren’t happy with any product you buy from us, let us know within 30 days of purchase by contacting us at support@dartisanshoppe.com. We’ll confirm your order, then provide you instructions to return your product to us, new, used, or broken. Once we receive it, we’ll give you a 100% refund. It’s that simple!

 

Here's how it works:

1. Contact our customer service team by emailing support@dartisanshoppe.com. We will provide you with a RMA number (Return Merchandise Authorization number), and we will also provide you the return address to ship the product back to us. We really make it simple and as easy as possible.
2. Return the unused portion of your product, the original invoice that came with your product (if you don't have that please indicate the date you purchased your product so we can attempt to look it up) and your RMA#. We must receive the return within 30 days from the date you originally purchased the item, for the refund to be valid.
3. It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays. Note: we must receive the product(s) within 30 days from the date you originally purchased the item, for the refund to be valid.
4. The charges (excluding shipping and handling fees) are fully refundable. We really want you to be satisfied, but we must adhere to these guidelines in order to be fair and consistent. We want to be fair with you and trust that you are honorable and fair with us too.
5. We offer our money back guarantee on your most recent order.

It usually takes a week to process your package, and another 7 business days (excluding holidays and weekends) for a bank (debit card) or credit card company to refund to your card or bank account (debit card).

Route Insurance Policies

Marked As Delivered (Stolen)

File claims no earlier than 5 and no later than 15 days from when it was marked delivered

Orders over $100 USD require a police report

Stuck In Transit (Lost)

File claims no earlier than 7 days and no later than 30 days from the last update (US/Canada), 60 days from order date.

File claims no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date.

Damaged

File claims for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.

To file claim use:

https://claims.route.com